Refund Policy

At UAE Watches, customer satisfaction is important to us. Please read our Refund & Return Policy carefully before making a purchase.

1. Eligibility for Returns

• Returns are accepted within 7 days of delivery.

• To be eligible for a return, the item must be:

  • Unused and unworn

  • In the same condition as received

  • In original packaging, including box, tags, and accessories

• Any item showing signs of wear, damage, or alteration will not be accepted for return.

2. Non-Returnable Items

The following items are not eligible for return or refund:

• Items returned after the 7-day period

• Items damaged due to misuse or mishandling

• Customized or special-order products

• Clearance or final-sale items (if applicable)

3. Return Process

To initiate a return:

1. Email us at sales@uaewatches.shop

2. Include your order number, reason for return, and clear images of the product

3. Our team will review your request and provide return instructions if approved

Returns sent without prior approval may not be accepted.

4. Refunds

• Once your return is received and inspected, you will be notified of the approval or rejection of your refund.

• Approved refunds will be processed to the original payment method.

• Refund processing times may vary depending on your bank or payment provider.

5. Shipping Costs

• Shipping costs are non-refundable.

• Return shipping costs are the responsibility of the customer unless the item received was incorrect or defective.

• We recommend using a trackable shipping service, as we are not responsible for lost return shipments.

6. Damaged or Incorrect Items

If you receive an item that is damaged or incorrect:

• Contact us within 48 hours of delivery

• Provide clear images or videos showing the issue

• We will arrange a replacement or refund after verification

7. Exchanges

• Exchanges are subject to product availability.

• If the requested item is unavailable, a refund or store credit may be offered.

8. Order Cancellations

• Orders can only be canceled before shipping.

• Once an order has been shipped, it cannot be canceled and must follow the return process.

9. Refused Deliveries

• Orders refused or returned due to incorrect address or failed delivery attempts may be subject to restocking and shipping fees.

10. Contact Information

For any questions regarding refunds or returns, please contact us:

📧 Email: sales@uaewatches.shop
🌐 Website: https://uaewatches.shop/